Official Summaries

Representing VA with Accuracy Act or the REP VA Act

This bill requires the Department of Veterans Affairs (VA) to ensure that any call made to a veteran by a VA employee or contractor regarding VA services or benefits is made from a single, well-known telephone number and uses caller identification that indicates the call is from or on behalf of the VA.

The VA must also ensure the Veterans Health Administration has at least one call center in each time zone in the United States to address concerns regarding appointments and referrals for health care.

Current Full Text

[Congressional Bills 119th Congress]
[From the U.S. Government Publishing Office]
[S. 831 Introduced in Senate (IS)]

<DOC>






119th CONGRESS
  1st Session
                                 S. 831

  To amend title 38, United States Code, to require the Secretary of 
 Veterans Affairs to improve telephone communication by the Department 
              of Veterans Affairs, and for other purposes.


_______________________________________________________________________


                   IN THE SENATE OF THE UNITED STATES

                             March 4, 2025

  Mr. Sullivan (for himself and Ms. Hirono) introduced the following 
 bill; which was read twice and referred to the Committee on Veterans' 
                                Affairs

_______________________________________________________________________

                                 A BILL


 
  To amend title 38, United States Code, to require the Secretary of 
 Veterans Affairs to improve telephone communication by the Department 
              of Veterans Affairs, and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Representing VA with Accuracy Act'' 
or the ``REP VA Act''.

SEC. 2. IMPROVEMENT OF TELEPHONE COMMUNICATION BY DEPARTMENT OF 
              VETERANS AFFAIRS.

    (a) In General.--Chapter 63 of title 38, United States Code, is 
amended by adding at the end the following new section:
``Sec. 6321. Telephone communication
    ``(a) Calls Associated With Department.--Not later than January 1, 
2026, the Secretary shall ensure that any call made to a veteran by an 
employee or contractor of the Department regarding services or benefits 
furnished by the Department--
            ``(1) is made from a single, well-known telephone number; 
        and
            ``(2) uses caller identification branding that indicates to 
        the veteran that the call is from or on behalf of the 
        Department.
    ``(b) Call Centers for Health Care Appointments and Referrals.--
            ``(1) In general.--Not later than January 1, 2026, the 
        Secretary shall ensure that the Veterans Health Administration 
        has at least one call center in each of the time zones 
        specified in paragraph (2) to address concerns regarding 
        appointments and referrals for health care under the laws 
        administered by the Secretary.
            ``(2) Time zones specified.--The time zones specified in 
        this paragraph are the following:
                    ``(A) Eastern time.
                    ``(B) Central time.
                    ``(C) Mountain time.
                    ``(D) Pacific time.
                    ``(E) Alaska time.
                    ``(F) Hawaii time.
            ``(3) Clarification.--The Secretary is not required to 
        ensure that the Veterans Health Administration has a call 
        center in any location generally within a time zone specified 
        in paragraph (2) that does not follow daylight time.''.
    (b) Clerical Amendment.--The table of sections at the beginning of 
chapter 63 of such title is amended by adding at the end the following 
new item:

``6321. Telephone communication.''.
                                 <all>